Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please complete our returns form by clicking here.

Your Right to Cancel

As a consumer, you have the right to cancel your order within 14 days of receiving your goods. If you choose to do so, you will receive a full refund for the items purchased. This right is in addition to your statutory rights.

If you believe the items received are not as described or are unsatisfactory, please contact us promptly so we can assist you.

Important Return Information

• Please include your order number and details with your return. Without this, we may be unable to process your refund.
• Items must be returned within 14 days of your cancellation.
• Goods must be returned in their original condition. We may reduce the refund amount if the product has been handled beyond what is necessary to examine it, as would be acceptable in a shop.

Refunds for Non-Defective Goods

• For non-defective returns, we will issue a refund (excluding original delivery charges) within 14 days of receiving the returned item(s).
• Return postage costs for non-defective items are the responsibility of the customer and are non-refundable.

Refunds for Faulty or Incorrect Goods

• If you return an item due to a fault or error, we will inspect the item and confirm your refund by email or phone.
• Refunds for faulty goods are usually processed within 14 days of confirmation.
• In these cases, we will refund the full item price and may refund reasonable return postage costs.

Hygiene Policy

For health and hygiene reasons, we are unable to offer refunds on items that are soiled, stained, or show signs of use unless they are faulty.

How We Refund

Unless agreed otherwise, all refunds will be made using the original payment method used at checkout.

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team.