Shipping policy
Delivery
United Kingdom, Isles and Highlands
Your order will be shipped using Royal Mail Tracked unless next working day is selected at checkout. If your order is urgent, we strongly suggest you chose the next working day option. For orders sent via Royal Mail, we cannot be held responsible for any delays or missing items.
Standard Delivery
- Royal Mail Tacked (1-3 days) £4.95 - orders under £60.00
- Royal Mail Tracked (1-3 days Free - Orders over £60.00
- Courier Next Working Day £7.50
Heavy or oversized items
ProFleece, Rigid wire cages and Anigene
- Courier Courier Next Working Day £7.50
Please note ProFleece shipping is from £4.95
- Any liability for non-delivery of your order shall be limited to replacing the goods within a reasonable time
- Notification of goods received damaged or incomplete must be made to us within 24 hours of delivery.
- Notification of non-delivery must be made within 5 days of order being placed.
- If you give us an incorrect or incomplete delivery address that means we are unable to arrange collection and delivery, we may treat the order as cancelled by you. In this case, we will refund the price of your order but shall be entitled to keep the amount you paid for delivery, if we have dispatched your order and it is returned to us.
- We use your mobile number and/or email address (provided by you) to enable the courier or Royal Mail to send you delivery notifications, or in the event they need to contact you regarding delivery of your order.
- Next working day means orders placed before 1pm Monday - Thursday. Delivered Monday - Friday, excluding any UK bank holidays. Orders placed after 1pm Thursday and on a Friday will be shipped and delivered Monday, excluding Public Holidays. Orders placed after 1pm Friday - Sunday will be processed and shipped on Mondays excluding public holidays.