Shipping policy

UK Delivery Information - Mainland,  Isles & Highlands

We aim to deliver your order quickly and reliably. All standard orders are dispatched using Royal Mail Tracked, unless you select the Next Working Day Courier service at checkout.

If you require your order urgently, we recommend selecting the Next Working Day option to ensure the fastest delivery.

Delivery Options & Charges

Standard Delivery - Royal Mail Tracked (1–3 working days)

  • £4.95 for orders under £60
  • Free for orders over £60

Next Working Day Delivery - Courier Service

  • £7.50 flat rate
  • Available for all orders placed before 1pm, Monday to Thursday
  • Orders placed after 1pm Thursday through Sunday will be dispatched the next working day (excluding public holidays)

Heavy or Oversized Items

Certain larger or heavier products, such as ProFleece bedding, rigid wire cages, and Anigene disinfectant, require special handling and will be delivered via our Courier Next Working Day service.

  • Courier Delivery Charge: £7.50 flat rate for most oversized items
  • ProFleece Delivery: Charges start from £4.95, depending on the size and quantity ordered. The final delivery cost will be calculated at checkout.

Delivery Terms & Information

  • If your order is delayed or not delivered, our liability is limited to replacing the item(s) within a reasonable timeframe.
  • Please notify us within 24 hours if your order arrives damaged or is incomplete.
  • For non-delivery, contact us within 5 days of placing your order so we can investigate.
  • If an incorrect or incomplete delivery address is provided, and your parcel cannot be delivered or returned, we may treat the order as cancelled. In such cases, the item cost will be refunded, but delivery charges may be retained if the parcel was already been dispatched.
  • Your email address and/or mobile number may be shared with our delivery partners (Royal Mail or the courier) for delivery updates or contact purposes regarding your order.

When to Expect Your Delivery

  • Next Working Day Delivery applies to orders placed by 1pm Monday to Thursday (excluding UK bank holidays).

  • Orders placed after 1pm Thursday through Sunday will be dispatched on the next working day (excluding UK public holidays).

If you have any questions about your delivery, feel free to contact our friendly customer service team. We're here to help!