DRY® Cooling Vest for Dogs

When measuring the chest circumference, measure the widest part of your dog’s chest. When measuring the neck, leave room for two fingers.

Base of neck to base of tail

Distance from the base of the neck to the base of the tail.

Chest circumference

The chest circumference is best measured around the widest part of the chest, usually right behind the front legs.

Neck circumference

When measuring the neck circumference, leave room for at least two fingers.

HOW TO ACTIVATE THE VEST:

Step 1: Activate the vest by opening the valve cap. Gently pour in the right amount of water. View the chart below for the required amount of water per size. Close the valve cap.

Step 2: Gently divide the water by sliding and pushing your hands over the vest. Make sure the water is evenly distributed on all sides.

Step 3: Then you fold the vest up, open the valve cap and gently squeeze out all excess water. Close the valve cap and the vest will start the cooling process within minutes. No gels, refrigeration or other chemicals are needed. The vest will stay cool for up to 3 days. After using the vest, simply hang-dry for storage.

How to put on:

We know how important it is to be able to quickly dress and undress your dog, which is why our DRY® Cooling Vest is very easy to use and has adjustable straps with buckles to secure. This vest covers most parts of the back and belly for an optimal cooling effect on your dog’s body. Getting the vest on and off your dog is very simple:

Step 1: Place your dog’s head through the opening.

Step 2: Take the black straps on the belly side and put these through the provided openings to keep them in place. Then secure the vest by fastening the buckles. Adjust the straps by pulling gently.

Step 3: It is important to keep monitoring your dog if the straps aren’t too tight around the body and neck, this can otherwise lead to breathing and blood circulation problems.

The DRY® Cooling Vest for dogs is toxic/lead free and is made of:

Exterior:

• 50% INUTEQ DRY Nylon Jersey
• 50% PU Ultra Fresh Antibacterial Treatment

Core:

• 100% INUTEQ DRY Wicking Polyester Fleece

Interior:

• 100% INUTEQ DRY Nylon

The washing instructions below will help to keep the product in good condition. Washing, maintaining and handling of delivered items always remains the responsibility of the customer.

Instructions:

• Fasten the buckles before washing;
• We recommend using a laundry bag;
• Wash the DRY® Cooling Vest up to a maximum of 40ºC/104ºF;
• Never put the DRY® Cooling Vest in the dryer! Hang it out and let it air dry;
• Do not iron;
• Do not use bleach or other chemicals to clean the DRY® Cooling Vest.

Using bleach and other chemicals can cause irritations to your dog’s wound, surgical area, hotspots or more…!

Delivery

United Kingdom, Isles and Highlands

Your order will be shipped using Royal Mail Tracked unless next working day is selected at checkout. If your order is urgent, we strongly suggest you chose the next working day option. For orders sent via Royal Mail, we cannot be held responsible for any delays or missing items.

Standard Delivery

• Royal Mail Tacked (1-3 days) £4.95 - orders under £60.00
• Royal Mail Tracked (1-3 days Free - Orders over £60.00
• Courier Next Working Day £7.50

Heavy or oversized items

ProFleece, Rigid wire cages and Anigene

• Courier Courier Next Working Day £7.50

Terms

• Any liability for non-delivery of your order shall be limited to replacing the goods within a reasonable time

• Notification of goods received damaged or incomplete must be made to us within 24 hours of delivery.

• Notification of non-delivery must be made within 5 days of order being placed.

• If you give us an incorrect or incomplete delivery address that means we are unable to arrange collection and delivery, we may treat the order as cancelled by you. In this case, we will refund the price of your order but shall be entitled to keep the amount you paid for delivery, if we have dispatched your order and it is returned to us.

• We use your mobile number and/or email address (provided by you) to enable the courier or Royal Mail to send you delivery notifications, or in the event they need to contact you regarding delivery of your order.

• Next working day means orders placed before 1pm Monday - Thursday. Delivered Monday - Friday, excluding any UK bank holidays. Orders placed after 1pm Thursday and on a Friday will be shipped and delivered Monday, excluding Public Holidays. Orders placed after 1pm Friday - Sunday will be processed and shipped on Mondays excluding public holidays.

Returns

Want to create a return? Please fill in our returns form by clicking here.

As a consumer, you may cancel any contract between us at any time within 14 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods.  This is in addition to your statutory rights. If you are unhappy with the goods you have received or don’t believe that they reflect those you ordered from us please contact us immediately.

• Please ensure that you include your order details with your return. Without this we are unable to process the refund.

• Where the goods are not defective, we will process the refund due to you as soon as possible and, normally, within 14 days from the day that we receive the goods in question back from you. We will refund the price of the returned goods in full minus the original delivery charge. The cost of returning is non-refundable.

• Where the goods are defective, we will examine the returned goods and will notify you of your refund by either telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible normally, within 14 days from the day we confirmed to you that you were entitled to a refund for the defective goods.

• Due to health and hygiene reasons, we reserve the right to not refund the cost of any product(s), if they are stained or soiled in anyway.

• Goods returned by you because of a defect will be refunded in full. We reserve the right to only refund reasonable return carriage costs.

• Please ensure that you return goods to us within 14 days of your cancellation of the order. This does not affect your statutory rights where the goods are faulty or not as described.

• In cases of returns of non-defective goods, we may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example the handling you would do in a shop. This is in accordance with your statutory rights.

• Unless we have agreed otherwise, we will refund any money received for the item only using the same method originally used by you to pay for your order.